Effective Date: February 12, 2025
Quorela ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://quorela.com or use our services.
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
1. Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Fill out our contact form (name, email address, phone number, message content)
- Subscribe to our newsletter (email address)
- Communicate with us via email or phone
- Place an order or inquiry about products
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing actions:
- IP address and general location data
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
- Date and time of visit
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.
2. How We Use Your Information
We use the collected information for the following purposes:
- Responding to Inquiries: To answer your questions and respond to your contact form submissions
- Processing Orders: To process and fulfill product orders and inquiries
- Communication: To send you product updates, safety information, and newsletters (with your consent)
- Customer Support: To provide technical support and assistance
- Website Improvement: To analyze website usage and improve user experience
- Legal Compliance: To comply with applicable laws and regulations
- Fraud Prevention: To detect and prevent fraudulent activities
3. Legal Basis for Processing
We process your personal information based on:
- Consent: You have given explicit consent for specific purposes (e.g., newsletter subscription)
- Contract Performance: Processing is necessary to fulfill our contractual obligations
- Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention)
- Legal Obligation: Processing is required to comply with legal requirements
4. Information Sharing and Disclosure
We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business:
- Web hosting providers
- Email service providers
- Analytics providers (e.g., Google Analytics)
- Payment processors (if applicable)
- Shipping and delivery services
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- SSL encryption for data transmission
- Secure server infrastructure
- Access controls limiting who can view personal information
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Contact inquiries: 2 years from last contact
- Customer data: Duration of relationship plus 7 years for accounting purposes
- Marketing data: Until consent is withdrawn
- Analytics data: 26 months (Google Analytics default)
7. Your Privacy Rights
Under Canadian privacy law, you have the following rights:
Right to Access
You have the right to request access to the personal information we hold about you.
Right to Correction
You have the right to request correction of inaccurate or incomplete personal information.
Right to Deletion
You have the right to request deletion of your personal information, subject to legal retention requirements.
Right to Withdraw Consent
You have the right to withdraw consent for processing activities that require consent (e.g., marketing communications).
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used format.
Right to Object
You have the right to object to certain types of processing, including processing for direct marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: [email protected]
- Phone: +1 403-968-8620
- Mail: 5318 44 Ave, Taber, AB T1G 1B5, Canada
We will respond to your request within 30 days.
8. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Canada. These countries may have data protection laws that differ from Canadian laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notification to registered users (for significant changes)
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
12. Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
Quorela
5318 44 Ave
Taber, AB T1G 1B5
Canada
Email: [email protected]
Phone: +1 403-968-8620
13. Privacy Commissioner
If you are not satisfied with our response to your privacy concerns, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Phone: 1-800-282-1376
Website: www.priv.gc.ca